Satisfaction Guarantee and Return Policy

You have entrusted us with your precious memories and your satisfaction is therefore paramount.

For all our personalized products, no order can be cancelled. If you are not completely satisfied with your order, we will work with you to find a solution that will meet your expectations.

Please email your request to and include the following information within 14 days of receiving your order:

Order number
Product name
An explanatory description
A referential photo