FAQ

My account

Why do I have to create an account?

Creating an account allows us to save your projects so that you can work on them later or so that you can print additional copies at any other times.

How long will Odela keep my projects in my account?

We are happy to keep your projects for up to 12 months after your order so you can come back and print additional copies whenever you want. We will take care to notify you before we delete your projects.

My projects

How do I use the design tool?

Our user-friendly design tool makes it easy for you to complete projects. Hover your cursor over the different tools and menu options: tooltips will appear and guide you throughout your experience.

How do I activate the tooltips again?

You can always reactivate the tooltips by clicking on the help button in the project editor, and then on “ON” and “Start again”.

How do I choose the best theme for my project?

Several themes are available for each of our products, and they act as a starting point for your projects. You can simply fill in the boxes with the photo and words of your choice or follow your inspiration. It is always possible to change the theme and colors to your convenience. Have fun!

How do I import my photos?

Several options are available. The project editor will show you how to upload your memories from your computer, Facebook, or other sources.

 

My orders

How long does it take to process my order?

Please refer to the following table to know the different deadlines for our different products.

How do I cancel or return an order?

We invite you to read our Satisfaction guarantee and return policies.

Odela gift card

Why offer an Odela gift card?

The Odela gift card is a pleasant way to show support to your grieving loved ones. You will give them the opportunity to pay homage to the deceased by creating timeless memorabilia. They will be free to make their projects at the time they see most fit, allowing them to create emotional legacies for themselves and the generations to come.

How do I offer an Odela gift card?

You can easily order an Odela gift card here. You can choose to send it electronically or to print it.

Shipping information

Shipping time:

Informations de livraison
Quebec, Ontario
Photo prints: 5-7 business days
Other products: 7-10 business days
Nova Scotia, New Brunswick, Prince Edward Island
Photo prints: 6-8 business days
Other products: 8-10 business days
Manitoba, Saskatchewan, Alberta
Photo prints: 8-10 business days
Other products: 10-12 business days
British Columbia, Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador
Photo prints: 9-12 business days
Other products: 11-14 business days
Delivery delays are for information purposes only. Odela cannot be held responsible for shipping delays or delivery problems. Once a package is en route, it is the responsibility of the carrier.

Shipping costs

Shipping costs range between $6.99 and $9.99 for the first item. For oversized or additional items, a $2.99 fee may be added.